WILD & SOFT

B2B WEBSHOP

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 22/05/2026

Article 1 – Scope and Parties

1.1 Identity of the Supplier

These General Terms and Conditions of Sale (the “Terms”) apply to all offers, quotations, orders and sales of products by Wild & Soft BV, having its registered office at Sint-Corneliusstraat 4, 8800 Roeselare, Belgium, registered with the Crossroads Bank for Enterprises under number BE0880.251.442 and VAT number BE0880.251.442 (“Wild & Soft”, “Supplier”, “we”, “us” or “our”), including through the B2B webshop accessible at https://wildandsoft.odoo.com/ (the “Webshop”).

1.2 Applicability of These Terms

These General Terms and Conditions of Sale apply to all offers, quotations, orders and sales by Wild & Soft.

1.3 Business Customers Only

These Terms apply only to customers acting for professional or business purposes.

1.4 Exclusion of Customer Terms

The Customer’s own terms do not apply unless Wild & Soft expressly accepts them in writing.

1.5 Priority of Written Agreements

If these Terms conflict with a signed written agreement, the signed agreement prevails.

Article 2 – Products and Intended Use

2.1 Product Range

Wild & Soft sells decorative animal heads, toys, accessories, bags, dress-up products, rugs, cushions, beanbags, plush items and related children’s decorative and play items.

2.2 Product Classification

Some Products are decorative items, some are toys, and some are intended for children’s rooms, nurseries or playrooms.

2.3 Resale in Accordance with Instructions

The Customer must market and resell Products according to the supplied product information, safety warnings and intended use.

2.4 Restricted Uses

Products are not intended for professional playground use, public outdoor installations, unsafe modification or abnormal use unless stated otherwise.

Article 3 – Product Compliance, Safety and Warnings

3.1 Product Safety Compliance

Wild & Soft ensures that applicable toy Products comply with EU and Belgian product safety requirements.

3.2 Safety Information Provided

Wild & Soft provides required warnings, labels, safety icons and instructions where legally required.

3.3 No Alteration of Safety Information

The Customer may not remove, alter, obscure or misuse CE markings, warnings, age indications or safety information.

3.4 Customer Responsibility for Local Compliance

The Customer is responsible for local warning, language, labelling and resale requirements in its own market.

3.5 Responsibility for Repackaging or Relabelling

If the Customer repackages, relabels, modifies or sells Products under private label, the Customer is responsible for legal compliance.

Article 4 – Offers, Product Information and Availability

4.1 Non-Binding Product Information

Product descriptions, catalogues, prices, stock indications and visuals are for information only unless stated otherwise.

4.2 Minor Product Variations

Minor variations in colour, fabric, dimensions, finish or packaging do not count as defects if the essential characteristics remain unchanged.

4.3 Product Availability

Product availability depends on stock and supply. Wild & Soft may change or discontinue Products for future orders.

Article 5 – Prices, Taxes and Additional Costs

5.1 Prices Exclude Taxes and Costs

Prices are in euros and exclude VAT, customs duties, transport insurance and other costs unless stated otherwise.

5.2 VAT Treatment

VAT treatment is determined according to the applicable tax rules at the time of order and shipment.

5.3 Additional Charges

Packaging, shipping, palletisation, customs formalities, handling and related costs may be charged separately.

5.4 International Delivery Costs

For deliveries outside Belgium, the Customer bears import duties, customs charges, taxes and local regulatory costs unless agreed otherwise.

5.5 Price Changes

Wild & Soft may change prices for future orders. Confirmed orders remain subject to the confirmed price.

Article 6 – Orders and Formation of Contract

6.1 Ordering Channels

Orders may be placed through the Webshop or any other accepted ordering channel.

6.2 Order Receipt Is Not Acceptance

An automatic order receipt does not mean the order has been accepted.

6.3 Contract Formation

A contract is formed only when Wild & Soft confirms the order in writing or starts executing it.

6.4 Right to Refuse or Suspend Orders

Wild & Soft may refuse or suspend orders for reasons such as stock shortages, pricing errors, payment issues or export restrictions.

Article 7 – Delivery, Collection, Risk and Retention of Title

7.1 Ex Works Delivery

Unless agreed otherwise, Products are made available Ex Works at Wild & Soft’s premises in Roeselare, Belgium.

7.2 Indicative Delivery Times

Delivery, preparation and collection times are indicative only and are not guaranteed deadlines.

7.3 Transport Arranged as an Ancillary Service

If Wild & Soft arranges transport, this does not change the agreed risk and cost allocation unless agreed otherwise.

7.4 Transfer of Risk

Risk passes to the Customer when the Products are made available for collection or handed over according to the agreed Incoterm.

7.5 Retention of Title

Products remain Wild & Soft’s property until full payment has been received.

Article 8 – Inspection, Complaints and Returns

8.1 Immediate Inspection

The Customer must inspect Products immediately upon receipt or collection.

8.2 Visible Defects

Visible defects, transport damage, shortages or delivery errors must be reported in writing within 8 working days after receipt of the Products.

8.3 Hidden Defects

Hidden defects must be reported within five (5) working days after discovery.

8.4 Acceptance Through Use or Resale

Use, resale, processing or onward delivery of Products may be considered acceptance.

8.5 Returns Require Approval

Returns are only accepted with Wild & Soft’s prior written consent.

Article 9 – Warranty and Remedies

9.1 Product Warranty

Wild & Soft warrants that Products substantially conform to the specifications expressly agreed in writing and are free from material defects under normal and intended use.

9.2 Warranty Period

Unless agreed otherwise, the warranty period is six (6) months.

9.3 Warranty Exclusions

The warranty does not cover damage caused by misuse, improper storage, incorrect mounting, modification, relabelling or abnormal use.

9.4 Available Remedies

Wild & Soft may repair, replace or issue a credit note for valid warranty claims.

9.5 Exclusive Remedies

These remedies are the Customer’s exclusive remedies for defects or non-conformity.

Article 10 – Product Safety Incidents, Corrective Measures and Recall

10.1 Immediate Notification

The Customer must immediately inform Wild & Soft of any product safety complaint, incident or authority inquiry.

10.2 Cooperation with Corrective Measures

The Customer must cooperate with safety warnings, withdrawals, recalls or corrective measures.

10.3 Public Communication and Recalls

The Customer may not independently issue public safety communications or recalls without consulting Wild & Soft, unless legally required.

10.4 Customer-Caused Safety Issues

If a safety issue is caused by the Customer’s relabelling, repackaging, alteration or misuse, the Customer bears the related costs.

Article 11 – Marketing, Resale and Territory Responsibilities

11.1 Accurate Marketing

The Customer must use accurate and lawful product descriptions, images, translations and safety information.

11.2 Decorative Products Must Not Be Marketed as Toys

The Customer may not market decorative Products as toys where Wild & Soft has classified them as decorative only.

11.3 Local Market Compliance

The Customer is responsible for checking import, customs, labelling, language, toy registration and other local rules.

11.4 No Guarantee for Non-EU Compliance

Wild & Soft does not guarantee that Products comply with local non-EU legal requirements unless agreed otherwise.

Article 12 – Payment Terms

12.1 Payment Deadline

Invoices are payable within thirty (30) calendar days unless agreed otherwise.

12.2 Late Payment

Late payment automatically triggers statutory interest and a fixed recovery compensation of EUR 40.

12.3 Suspension for Non-Payment

If payment is late, Wild & Soft may suspend deliveries and require advance payment or security.

Article 13 – Liability

13.1 Liability Cap

Wild & Soft’s total liability is limited to the invoice value of the specific Products giving rise to the claim.

13.2 Exclusion of Indirect Damages

Wild & Soft is not liable for indirect or consequential damages, including loss of profit, turnover or goodwill.

13.3 Mandatory Liability Exceptions

Nothing excludes liability that cannot legally be excluded.

13.4 Duty to Mitigate

The Customer must take reasonable steps to prevent or reduce damage.

Article 14 – Force Majeure

14.1 Events Beyond Control

Wild & Soft is not liable for delays or failure caused by events beyond its reasonable control.

14.2 Suspension of Obligations

Wild & Soft’s obligations are suspended for the duration of the force majeure event.

14.3 Termination After 30 Days

If force majeure continues for more than thirty (30) calendar days, either party may terminate the affected part of the contract without compensation.

Article 15 – Intellectual Property

15.1 Ownership of Rights

All intellectual property rights remain owned by Wild & Soft or its licensors.

15.2 Limited Use of Marketing Materials

The Customer may use Wild & Soft images and marketing materials only to promote genuine Wild & Soft Products.

15.3 No Copying or Registration of Similar Rights

The Customer may not copy, adapt, register or use confusingly similar trademarks, designs, names or domains.

Article 16 – Confidentiality and Data Protection

16.1 Confidential Information

Each party must keep non-public commercial, technical and business information confidential.

16.2 Personal Data

Personal data is processed according to applicable data protection laws and Wild & Soft’s Privacy Policy. Privacy Policy.

16.3 Data Processing Agreement

Where required, the parties shall enter into a separate data processing agreement.

Article 17 – Termination

17.1 Separate Contracts

Each accepted order is a separate contract unless a broader framework agreement exists.

17.2 Termination for Breach or Insolvency

Wild & Soft may terminate immediately if the Customer materially breaches the contract or becomes insolvent.

17.3 Survival of Rights

Termination does not affect accrued rights, payment obligations or provisions intended to survive termination.

Article 18 – Governing Law and Jurisdiction

18.1 Belgian Law

These Terms are governed by Belgian law, excluding conflict-of-law rules and the CISG.

18.2 Courts of Kortrijk

Disputes fall under the exclusive jurisdiction of the competent courts of West Flanders, division Kortrijk, unless mandatory law provides otherwise.

Article 19 – Language, Severability and Miscellaneous

19.1 English Version Prevails

If there are different language versions, the English version prevails.

19.2 Invalid Provisions

If one provision is invalid, the remaining provisions remain valid.

19.3 Replacement Provision

Invalid provisions shall be replaced by valid provisions reflecting the original economic intent.

19.4 No Waiver

Failure by Wild & Soft to exercise a right does not constitute a waiver.

19.5 Amendments

Wild & Soft may amend these Terms for future orders.